Eligibility for returns

• Item must be unused and in the same condition that you received it.
• Must be in original packaging with all tags, manuals, and accessories intact.
• Proof of purchase (Order ID) is mandatory.
• Certain categories like Innerwear, Cosmetics, and Personalized items are non-returnable for hygiene reasons.

Return process

To initiate a return, go to your Order History in the dashboard, select the order, and click on Return / Refund. You will be required to upload up to 3 photos as proof of condition or damage.

Refund timeline

Once your return is received and inspected by the merchant, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-7 working days.

Damaged goods

If you receive a damaged product, please notify us within 24 hours of delivery with photographic evidence via the Support Desk or Return Portal for a priority resolution.